Back to home

Back to home

Back to home

Metro Africa Express

Metro Africa Express

MAX provides infrastructure and services to taxi drivers across Africa. PAMS by MAX is an app to track and manage the onboarding and activation of champions (riders) onto MAX.

MAX provides infrastructure and services to taxi drivers across Africa. PAMS by MAX is an app to track and manage the onboarding and activation of champions (riders) onto MAX.

Role

Role

Lead Designer for PAMS

(Team of 1)

Category

Category

Mobility

Mobility

Duration

Duration

9 months (2022-2023)

9 months (2022-2023)

Pipeline Activation Management System (PAMS) is an app used by the MAX agents to enroll, track and manage the progress of an application along the pipeline. The major challenges in PAMS were the multiple user roles, simplification of the information visible without the screen becoming extremely crowded. The due to the geography of the users, they did not have smooth and fast internet access so the application needed to be as light as possible.

Pipeline Activation Management System (PAMS) is an app used by the MAX agents to enroll, track and manage the progress of an application along the pipeline. The major challenges in PAMS were the multiple user roles, simplification of the information visible without the screen becoming extremely crowded. The due to the geography of the users, they did not have smooth and fast internet access so the application needed to be as light as possible.

The user role challenge was tackled by dividing every step and having access or actions available only to relevant roles. Separating roles and managing access by displaying only relevant stages to agents on the field or otherwise helped reduce confusion and ease the process.

The abundant information in the application and the information gathered during the stages was displayed in an expandable view. The important information that is referenced most often was kept the top along with the current stage of the applicant. This was followed by the actionable items and steps that can be taken in the current stage.

The rest was displayed in expandable cards so the information can be accessed when required but doesn’t overwhelm the screen. All the design components were keep simple, clean and low on graphics so the app is light and also doesn’t take away attention from what is important on the screen.

Other interesting aspects were guarantor forms or verification forms which featured a switch with 3 states (neutral, yes, no). I also created the design system for mobile screens for MAX, which would help them expand the design into other internal applications.

Other interesting aspects were guarantor forms or verification forms which featured a switch with 3 states (neutral, yes, no). I also created the design system for mobile screens for MAX, which would help them expand the design into other internal applications.